Warranty Terms & Claim
All warranty coverage begins from the date of purchase from Fibotu website. Warranty period is 6 Months. Warranty shall follow as stated by the Manufacturer, which you will find along or inside the product’s packaging. In general, it does not cover the following instances:
- Damage to equipment / accessory / part is or has been caused by accident, abuse, neglect, improper testing installation, adjustment, operation, maintenance, alteration or modification of any kind.
- Caused by spillage of food or liquid hazard
- Damage caused by fire. flood, voltage fluctuation, faulty installation
- Damage caused by user error or fault, whether accidental or intentional
- All plastic surfaces and all other externally exposed areas that are scratched or damaged; this includes dents, cracks, chips, indentations etc.
- Phone is rooted or "jailbreak" by user
- LCD screen cracked
- Sticker / hologram sticker / warranty sticker on the merchandise has been defaced, removed or damaged. Warranty will be considered void.
- Phone is modified by user in manner that is beyond manufacturer’s compliance
- Equipment must be sent to the designated and approved Service Centre. If sent to another service centre, the warranty will be considered void.
NOTE: Buyer will need to bear the returning postage and upon repaired Fibotu will need to bear the postage to ship back.
30-Day money back guarantee
Our 30-Day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned - Log file / IMEI unlock / Boxes / Repairing equipment or any virtual merchandise